Overview:
You may return an eligible item within 30 days after you receive it for a full refund, provided it is returned in the same condition in which you received it. The 30-day return window begins on delivery, not on the purchase date.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some paint supply products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Supplies that show signs of use after delivery
- Miniatures damaged or painted after delivery
- Pre-painted miniatures damaged after delivery
- Any item returned in a different condition from when you received it, including new damage or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Replacements & Exchanges
If any of your figures arrive damaged, due to our own negligence, you may contact us to open a replacement request. We will review your request, and notify you if your request is accepted or rejected.
If approved, we will send you replacement figures for the miniatures that are damaged.
Your replacements will be sent at no extra cost to you.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on our contact page. We will work to resolve your issue as soon as possible.
Sale Items
The same 30-day return policy applies to regular-priced and sale items. For an eligible return, the refund is the full price you actually paid for the item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message on our contact page to arrange an exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you will be given a physical return address upon initiation of the refund process.
You are responsible for arranging and paying for return postage. For an eligible return, we refund the full price you actually paid for the item. Original shipping charges are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need more help?
Contact us on our contact page for questions related to refunds and returns.
